pmeerw's blog

30 Aug 2008

Sat, 30 Aug 2008

Beagleboard: up and running

posted at: 23:17 | path: /projects | permanent link

UPS: more than I want to know

Recently, I had to return a product (RMA) via UPS, the vendor graciously provided a six-digit UPS account number to bill the shipping expenses to.

Service was efficient and I could have been a happy customer if ... well, UPS send an invoice couple of days later and charged 9 eur for ... not or incorrect stating the UPS account number on the freight bill. Conversation with customer service revealed that

  1. there is no way (for a customer) to check a customer number
  2. customer support is not supposed to look up a customer number nor disclose any information regarding a customer number
  3. customer support is supposed to explicitly inform you that you have to cover any charges that may arise, and specifically have to point you the 9 eur service charge for filling in an incorrect customer number
  4. by signing the freight bill you accept the general terms and conditions (in German: Allgemeine Geschäftsbedingungen, AGB) which refer to a tariffs document (40+ pages) which indeed sets a 9 eur service charge for failing to provide a correct customer number
I really wonder who came up this that ingenious process. It sounded like they have more complaints in that area...

posted at: 22:32 | path: /rant | permanent link

Gödel fetish

From xkcd:

posted at: 20:21 | path: /fun | permanent link

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